Job Placement Assistance – These services include job search assistance to secure CIE, completion of applications, inquiry into positions, and consultation with employers to facilitate employment opportunities.

Job Readiness – Training structured to address characteristics and behaviors that are critical in presenting to an employer one’s ability to perform and meet employment expectations. Classroom activities include guidance and development of personality traits, personal habits, and behaviors appropriate and necessary in the workplace. Elements of job readiness and soft skills development training may include the use of technology in the job search and employment, completing applications, development of a resume, and improving interviewing skills. Job readiness and soft skills development training may also focus on the development of communication skills to foster teamwork, problem solving skills, decision making skills, conflict resolution, professionalism, and other communication traits necessary to be successful in the workplace.

Job Retention/Follow-Up – Includes meetings/contact with the customer and/or employer to evaluate progress towards maintaining employment and to identify any potential barriers to sustaining employment.

Vocational Testing & Evaluation – Services structured to evaluate and identify a customer’s vocational strengths, aptitudes, abilities, capabilities, interests, and academic skill levels. This activity helps to identify a potential employment goal. Vocational testing may include interviews with the customer to gain insight into education and employment history, identification of transferable skills, standardized test batteries, various vocational and interest inventories, simulated work samples, and an analysis of the local labor market. The outcome of the service is to identify vocational skills, work characteristics, interests, personal values, skills and abilities/capabilities to potentially support an employment goal that the customer and the counselor will discuss as part of the vocational counseling process.

Job Coaching – Services consisting of structured intervention to assist a customer when learning to perform job tasks to the employer’s specification and/or to learn necessary interpersonal skills for the position. Services include on- site assistance with disability related accommodations and identification of natural supports.

Job Shadowing – Evaluations arranged with a Competitive Integrated Employment (CIE) employer for the customer to follow and closely observe an employee performing their functions in a job classification.

Trial Work Experience (TWE) – Evaluation services structured to assess areas of concern that bring to question a customer’s abilities, capabilities, and capacity to perform in a CIE setting. Structured in community-based CIE settings to the maximum extent possible. Evaluation activities include analysis of ability to participate in supported employment or customized employment settings. May be structured as a situational assessment if the evaluation includes wages for the customer. May be structured as a Community Based Assessment (CBA) if the evaluation does not include wages for the customer.

On the Job Evaluation (OJE) – Community based evaluation completed in a Competitive Integrated Employment (CIE) setting to assess customer capabilities, or potential to acquire skills, knowledge, or experience in employment activities towards support of a potential IPE employment goal. The employer has no commitment to hire. May be structured as a situational assessment if the evaluation includes wages for the customer. May be structured as a Community Based Assessment (CBA) if the evaluation does not include wages for the customer.

Work Adjustment Training (WAT) – On-the-job work training program that provides an opportunity to learn universal skills that every employer looks for when hiring employees. Soft skills include reliability, teamwork, problem- solving, customer service and effective communication. This service offers hands-on training that provides insight to identify strengths, areas for improvement and potential career goals. The WAT program also builds confidence and work skills, as well as trouble-shoot workplace logistics including transportation, social security benefits and accommodations. Work training sites vary based on location and customer availability and interests.

Employer of Record – Hourly customer wages at current minimum wage rate and statutory benefits (Social Security Tax, Workers Compensation and Unemployment Tax). SCM utilizes Paychex as our current payroll provider. As the largest payroll provider in the country, this prepares customers for future employment with built-in guidance accessing commonly used onboarding processes to familiarize themselves with payroll related materials. Independence is encouraged with 24/7 access to paystubs, tax forms, and W2s long after services have ended.

SSA Ticket to Work: As an approved Employment Network provider with the Social Security Administration Ticket to Work Program SCM assists individuals in reaching self-sufficiency and achieving long-term success beyond 90-day case closure with state vocational rehabilitation programs. Learn more.

Pre-ETS Work Based Learning Experience: Includes services that use the workplace or real work to provide students with the knowledge and skills that help connect school experiences to work activities and future career opportunities. Services may include gaining experiences through:

• Job shadowing consisting of working with an employee who can educate the student on the demands of the position through having the student attend work with the employee and ‘shadow’ the employee to learn about the position, organization, and expected behaviors.
• Career mentorship opportunities including linking the student with an employee who can provide guidance and advice regarding the field of employment.
• Career-related competitions consisting of work-based learning activities that require students to demonstrate mastery of career-related skills through presentations or competitions that are judged by professionals (typically associated with Career Technical Student Organization sponsors or educational institutions).
• Informational interviews with employers/employees that facilitate an informal conversation with someone working in a career area/job that interests the student.
• Volunteering opportunities that facilitate learning about a vocational area of interest.
• Workplace tours and field trips consisting of group excursions for the purpose of first-hand observation of specific work sites to learn about the business, meet employees, ask questions, and observe work in progress.
• Work experiences consisting of structured paid or unpaid temporary positions that provide an opportunity to develop specific job-related skills

Pre-ETS Counseling on Postsecondary Training: Consists of providing students information and guidance on a variety of post- secondary education and training opportunities that include:

• Community colleges (AA/AS degrees, certificate programs and classes)
• Universities (public & private)
• Career pathways related workshops/training programs
• Trade/technical schools
• Military

Post-secondary programs at community colleges and universities for students with intellectual and developmental disabilities Counseling is structured to support a smooth transition from high school to post-secondary education (PSE). This is facilitated in collaboration with the educational institution through incorporation of the student’s summary of academic achievement, functional performance, and recommendations on how to assist in meeting the student’s postsecondary goal. This includes but is not limited to services that promote:

• Self-advocacy skills including attainment of academic and technology needs/accommodations
• Awareness of career pathway options and labor market analysis and projections
• Vocational assessments to identify interests, abilities, aptitudes, and individual learning style
• Increasing understanding of career & PSE options including attending college fairs and tours
• Preparation for and assistance with application and enrollment into PSE including resources regarding website navigation, financial aid options, and access to disability service programming if necessary

Pre-ETS Job Exploration Counseling: Includes counseling regarding:

• Administration and review of vocational interest inventories
• Labor market information
• In-demand industries and occupations
• Non-traditional employment options
• Identification of career pathways of interest

Services may include:

1. Career awareness activities consist of career development planning to increase knowledge of career paths, job opportunities, and the skills and qualifications necessary to be successful in these positions.
2. Connection to career speakers who can provide an overview of a specific job or career areas through sessions that are typically informative, motivational, and provide recommendations for additional career exploration activities.
3. Referral to other comparable benefit resources such as Career and Technical Student Organizations (CTSO) that are typically based in high schools and career technology centers. These organizations enhance student learning through contextual instruction, leadership, personal development, applied learning, and real-world application. Examples may include:
   • Business Professionals of America
   • Family, Career and Community Leaders of America
   • Future Business Leaders of America – Phi Beta Lambda
   • HOSA – Future Health Professionals
   • National FFA Organization
   • SkillsUSA
   • Technology Student Association

Pre-ETS Self-Advocacy Training Incl. Peer Mentoring: Consists of services structured to assist a student in effectively communicating, conveying, negotiating, and asserting personal interests and/or desires. Services may include self-advocacy training associated with:

• Self-awareness including understanding how to request and accept help
• Understanding and disclosure of disability
• Evaluating options, setting goals, problem solving, and decision making
• Monitoring progress toward goals
• Identifying, requesting, and utilizing accommodations
• Understanding personal rights and responsibilities
• Self-determination, motivation, and assertiveness

Pre-ETS Self-Advocacy Training and Peer Mentoring may include use of peer mentoring services designed to facilitate self-esteem and identify realistic career and academic goals. Peer mentors are individuals who have experience within a common area of interest or career field along with additional training in how to assist others in acquiring skills, knowledge, and attitudes to be more successful.

Pre-ETS Workplace Readiness Training: Includes services structured to develop skills and behaviors that are necessary for any job. Work readiness skills are sometimes called soft skills, employability skills, or job readiness skills. Work readiness skills help employees to interact with supervisors and co-workers, reinforce the importance of timeliness, and build an understanding of how we are perceived by others. Services will generally focus on developing:

• Interpersonal skills such as communication, teamwork, cooperation, conflict resolution, appropriate behavior, and professionalism
• Independent living skills such as time management, hygiene, money management, nutrition and meal preparation, transportation needs, appropriate dress, developing friendships, and community participation
• Other skills related to workplace readiness such as timeliness, understanding employer expectations, and financial literacy

Discovery: Discovery is a form of qualitative research that seeks to understand who the employment seeker is in as many aspects of life as necessary to inform an effective Customized Plan for Employment (CPE); it is used as an alternative strategy to a comparative assessment or other comparative procedure. Please note that disability benefits, financial and budget considerations and concerns may be identified during the Discovery process. These questions and concerns can be addressed by either the Discovery facilitator (if appropriate) or other benefits and financial experts and incorporated into the Customized Employment planning process.

Profile: The Profile is a comprehensive descriptive document that is developed to capture the information gathered during Discovery about the employment seeker. The Profile becomes the written document that informs the Customized Job Development process.

Customized Plan for Employment (CPE): The CPE is a blueprint for employment for the employment seeker. The CPE is developed during a Customized Employment Planning meeting, a meeting that takes place after Discovery is complete and adheres to the values associated with person-directed and person-centered services. The employment seeker along with family, friends, colleagues and agency representatives attend the meeting and the Profile documents are shared, to support the planning process. Interest areas, tasks, specific employers, locations and other considerations that will increase the likelihood of employment success, are included in the CPE.

Visual Resume: A Visual Resume is sometimes developed and used to present an employment seeker to a potential employer, in a manner that highlights the best of who they are: their relevant interests, education, employment and volunteer experience, potential contributions to the business, and a specific list of tasks the job seeker has to offer.

Customized Job Development (CJD): The CPE becomes the basis for all CJD activities undertaken for the employment seeker. Job developers use the CPE “blueprint” to identify, engage, negotiate and customize a job, and any conditions for success needed by the employment seeker, with employers.